Support
Need help? We're here for you! Reach out to the Ape AI support team.
⏱️ Time to read: 2 minutes 📱🌐 Platform: Both iOS & Web 👤 Best for: Everyone
📧 Email Support
Support Email
Use this email for:
Technical issues
Questions about features
Trading problems
Account help
Bug reports
General inquiries
Response time: Usually within 24-48 hours during business days
General Contact
Use this email for:
Account deletion requests
Partnership inquiries
Business matters
General feedback
💬 Live Support via Help Center
The fastest way to get help is through our Help Center, which opens a direct support conversation.
📱 Accessing Help Center on iOS
Step 1: Open Profile
Open the Ape AI app
Tap your Profile icon (top left of chat screen)
Step 2: Tap Help Center
Scroll down to the "Misc" section
Tap "Help Center"
Your email app will open with a pre-filled message to [email protected]
What happens:
Email opens automatically
"To" field: [email protected]
Subject line: Pre-filled with "Question for Ape AI"
Body: Empty - describe your issue here
Pro tip: Include screenshots of your issue in the email for faster resolution!
🌐 Accessing Help Center on Web
Step 1: Open Profile
Go to app.askape.com
Click your profile icon (top right, shows your initial)
Select "Profile" from the dropdown
Step 2: Click Help Center
On the profile page, look for "Misc" section on the right
Click "Help Center"
Your email client will open with a pre-filled message to [email protected]
What happens:
Default email app opens
Pre-addressed to [email protected]
Subject: "Question for Ape AI"
Compose your message and send
🐛 Reporting Bugs
Option 1: Report Bug Button (Recommended)
📱 iOS:
Profile → "Report Bug"
Email opens to [email protected]
Describe the bug in detail
Include steps to reproduce
🌐 Web:
Profile → "Report a Bug"
Email opens to [email protected]
Describe what happened
Include browser info if relevant
Option 2: Direct Email
Send detailed bug reports to: [email protected]
Include in your bug report:
What you were trying to do
What happened instead
Steps to reproduce the issue
Screenshots or screen recordings (very helpful!)
Device: iPhone/Android/Web browser
Account email (so we can investigate)
💡 What to Include When Contacting Support
To help us resolve your issue quickly, include:
For Technical Issues:
📱 Device: iOS/Android/Web + version
🔍 What you were doing when the issue occurred
📸 Screenshots showing the problem
📧 Your account email
For Trading Issues:
📊 Ticker symbol involved
🕐 Time the issue occurred
💼 Brokerage connected (if relevant)
📸 Screenshot of error message
For Account Issues:
📧 Email address associated with your account
🆔 Description of the issue
🔐 Do NOT include passwords or sensitive info
⏰ Response Times
Email Support:
Business days: 24-48 hours
Weekends/holidays: Up to 72 hours
Urgent issues: Mark "URGENT" in subject line
Best times to reach out:
Monday-Friday: 9 AM - 5 PM ET (fastest response)
Evenings and weekends: Slower response
🚨 Urgent Issues
For critical issues like:
⚠️ Can't access your account
💰 Money missing from portfolio
🔐 Security concerns
🚫 Unable to execute trades
Subject line: URGENT: [Brief description]
Example: URGENT: Cannot access account after login
🙋 Frequently Contacted For
Common reasons users contact support:
Account Issues
Password reset
Email change
Account deletion
Subscription management
Trading Problems
Brokerage connection failed
Order not executing
Portfolio sync issues
Missing positions
Technical Bugs
App crashes
Features not working
Data not loading
Login problems
🤝 Community Support
Discord Community
Join our Discord for:
Community discussions
Trading tips from other users
Feature suggestions
Quick questions
Note: For account-specific issues, always use email support ([email protected]) instead of public Discord.
📱 Social Media
Follow us for updates and announcements:
Note: DMs on social media are NOT monitored for support. Please use email.
✉️ Email Template
Not sure how to word your support request? Use this template:
🔒 Privacy & Security
What we'll never ask for:
❌ Your password
❌ Credit card details via email
❌ Social Security Number
❌ Brokerage login credentials
If someone asks for these, it's not us! Forward suspicious emails to [email protected].
❓ FAQ
Q: How long does support take to respond? A: Usually 24-48 hours on business days. Urgent issues are prioritized.
Q: Can I call support? A: Currently, we only offer email support. This allows us to better track and resolve issues.
Q: I didn't get a response to my email. What should I do? A: Check your spam folder. If still nothing after 48 hours, send a follow-up email.
Q: Can I get help on Discord instead? A: Discord is great for general questions, but for account-specific issues, always email [email protected].
Q: Do you have live chat? A: Not at this time. Help Center opens your email client for fastest response.
Q: How do I escalate an urgent issue? A: Put "URGENT" in your email subject line and clearly explain why it's urgent.
What's Next?
Need immediate answers?
FAQ → - Common questions answered
Learn more:
Getting Started - Setup guides
Feature Guides → - How to use features
We're here to help! Don't hesitate to reach out at [email protected] 📧🦍
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